Innovative Technology Ltd. (ITL) has welcomed Thanawan Lokniyom, Customer Support Engineer, based in Bangkok, Thailand. Lokniyom’s role is to provide customer support and technical advice to ITL customers across South-East Asia (SEA).
Thanawan Lokniyom said: “I first joined the support team in October 2022, and I am settling into my role well. I have recently returned from a visit to the UK Head office and regional office in Germany where I spent several weeks taking part in a detailed product training and induction programme. It was fantastic to meet my colleagues face to face and learn from their expertise and get to know more about how Innovative works.”
Mirko Zwing, customer support manager, said: “I am delighted to welcome Thanawan to the team. Thanawan is looking after our gaming, vending and retail customers ensuring they have the right cash handling and biometric (AI) solutions for their required needs. As we expand our sales development team in the SEA region, we expect to see some significant gains in this growing market and so having dedicated technical support is vital. Thanawan’s background is in the electronics and semiconductor industry and he has extensive experience in field service engineering, providing technical advice and value-added solutions to fulfil customer needs so is therefore an ideal fit for this role.”
Lokniyom added: “I have seven years’ experience in field service engineering including testing equipment and delivering a high level of customer support. I am looking forward to using these skills to provide technical guidance, product improvements and advanced solutions to ensure SEA customers have the best experience of our full product range. I am enjoying introducing customers to our innovative solutions and liaising with the sales support team – getting to know the customer at the start of the journey with ITL is important to us as a company. I feel lucky to be part of such a collaborate, friendly and supportive team and I look forward to my future at Innovative Technology.”
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